A regional freight provider depended on a handful of veteran dispatchers to keep shipments moving. EIC built an AI copilot that put that expertise in every dispatcher's hands.
When a shipment was delayed, rerouted, or disrupted, resolution quality depended entirely on which dispatcher happened to be on shift. The best dispatchers were fast and accurate; everyone else escalated, waited, or guessed.
Rather than replace dispatchers, we built a copilot that gathered context across systems, proposed the next best action, and let the dispatcher decide. The goal was to make every dispatcher operate like the best one.
We sat with senior dispatchers to capture how they actually diagnosed and resolved disruptions, including the signals they trusted most.
We connected the fragmented systems into a single retrieval layer so the copilot could assemble a full picture of any shipment in seconds.
The copilot proposed concrete resolutions with rationale and confidence, so dispatchers could act quickly or adjust with full context.
We delivered the copilot inside the tools dispatchers already used, avoiding yet another screen to monitor.
Every accepted, edited, or rejected recommendation fed back in, steadily sharpening the copilot's suggestions over time.
We help logistics and operations teams turn hard-won knowledge into systems everyone can use.